I actually enjoy complexity that's empowering. If it challenges me, the complexity is very pleasant.
Wikis work best in environments where you're comfortable delegating control to the users of the system.
We erased a problem by not trying to erase the problem, by saying, "This is in the nature of what we do." It's really weird that it could be that simple.
I can't tell you how much time is spent worrying about decisions that don't matter. To just be able to make a decision and see what happens is tremendously empowering, but that means you have to set up the situation such that when something does go wrong, you can fix it.