Selecting the right person for the right job is the largest part of coaching.

Philip Crosby in Reflections on Quality
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Just being honest is not enough. The essential ingredient is executive integrity.

Philip Crosby in Reflections on Quality
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Making a wrong decision is understandable. Refusing to search continually for learning is not.

Philip Crosby in Reflections on Quality
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Very few of the great leaders ever get through their careers without failing, sometimes dramatically.

Philip Crosby in Reflections on Quality
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If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

Philip Crosby in Reflections on Quality
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Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

Philip Crosby in Reflections on Quality
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