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Bob Nelson

Take your work seriously and yourself lightly.

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An open-door policy doesn't do much for a closed mind.

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Communicate, communicate, and then communicate some more.

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Just the act of listening means more than you can imagine to most employees.

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Take time to appreciate employees and they will reciprocate in a thousand ways.

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People may take a job for more money, but they often leave it for more recognition.

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You can't command people to do their best; they can only command that of themselves.

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You get what you reward. Be clear about what you want to get and systematically reward it.

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An employee's motivation is a direct result of the sum of interactions with his or her manager.

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You get the best effort from others not by lighting a fire beneath them, but by building a fire within.

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