One, we committed to put about 650 people in the field to focus totally on customer satisfaction.
quote by Sanjay Kumar
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We have believed at CA that consolidation of this industry is something that was required ten years ago.
quote by Sanjay Kumar
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I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team.
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India has the unique advantages of having the biggest domestic market and this should support IT companies.
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We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product.
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Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth.
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Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
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Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model.
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But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis.
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So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.
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